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Join a leading hidden champion in the Stuttgart area and be a part of a team revolutionizing the traditional industry of communication through automation. This small but highly successful company has over 1500 satisfied customers, including 14 of the biggest banks in Europe and all 5 of the biggest energy providers in Germany.
We are seeking highly motivated candidates to join the team in two available roles: experienced 1st level support professionals with opportunities for advancement into 2nd level support, and entry-level 1st level support positions to join their team near Stuttgart.
As the initial point of contact for their B2B customers, you will be responsible for addressing customer concerns and issues. Your key responsibilities will include classifying customer issues, ensuring a timely response within 2 hours, and providing excellent customer service as the face of the company's B2B support team.
Key Responsibilities:
- Respond to client inquiries and issues via phone and email
- Categorize and prioritize customer issues
- Ensure that customer issues are resolved within 2 hours
- Communicate with internal teams to resolve client issues
- Provide training and support to customers
Qualifications:
- 1-2 years of experience in a customer support role
- Strong soft skills, including excellent verbal and written communication in German and English
- Strong technical skills, including experience with Windows and Linux operating systems
- Basic knowledge of JavaScript
- Strong knowledge of TypeScript and HTML
- Cloud technology experience is a plus
What is on offer?
- Free language courses
- Own Training Academy for individual development
- A family-friendly workplace with a parent-child office
- Job bike, subsidized public transport (VVS), free employee parking
- Employee events & parties
- Free Gym membership
- Free Company pension scheme, accident insurance, and health care package"
Reach out at:
d.alzate@baldurconnect.com
Can't wait to talk to you!
" Baldur Connect is acting as an Employment Agency in relation to this vacancy. Baldur Connect is committed to being an equal opportunities employer, and encourages applications from candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity status. "
